What is an omnichannel contact center, and how does it differ from...

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2024-06-21 13:05:33 -

What is an omnichannel contact center, and how does it differ from a traditional contact center?

An omnichannel contact center is a customer service platform that integrates multiple communication channels into a unified system, allowing customers to interact with businesses seamlessly across various touchpoints. These channels include voice calls, emails, live chats, social media, SMS, and more. The goal of an omnichannel contact center is to provide a consistent and cohesive customer...

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